About Us
As Maître d’Hôtel at Lai Yin, you oversee the heart of our dining experience, ensuring seamless service and unforgettable moments for every guest. Leading a team of head waiters and service staff, you are the driving force behind the operational excellence of our restaurant services. With a keen eye for detail, a passion for hospitality, and a commitment to luxury standards, you create experiences that set Lai Yin apart.
Key Responsibilities
• Oversee all aspects of restaurant service operations, ensuring flawless execution and adherence to Lai Yin’s luxury standards.
• Lead, train, and mentor head waiters and service staff, fostering a culture of excellence and teamwork.
• Collaborate closely with the Food and Beverage Manager to implement operational strategies and optimise service delivery.
• Monitor guest satisfaction, proactively addressing concerns and personalising experiences to exceed expectations.
• Coordinate service across multiple outlets within the property, ensuring consistency and efficiency.
• Maintain service standards by conducting regular evaluations, providing feedback, and implementing improvements.
• Manage scheduling and staffing to ensure operational readiness during peak and off-peak hours.
• Support the team in achieving financial goals through efficient operations and upselling initiatives.
• Ensure compliance with health, safety, and hygiene regulations at all times.
Qualifications
• Proven experience in food and beverage operations, with prior leadership roles in luxury hospitality.
• Exceptional leadership and organisational skills with a focus on training and team development.
• Strong interpersonal and communication skills to engage with guests and staff effectively.
• In-depth knowledge of restaurant service standards and operational best practices.
• A proactive and guest-focused mindset with the ability to handle high-pressure situations gracefully.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
What We Offer
• A competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement within Lai Yin’s global network.
• A supportive and inclusive workplace culture that values innovation and excellence.
• The chance to lead and inspire a world-class team in one of the most prestigious names in luxury hospitality.
